How to Find and Secure a Rental

A practical walkthrough for tenants — from setting up your profile to moving into your new home.

Getting Started in 4 Steps

The process is straightforward — here's what to expect.

1
Create Profile

Sign up and complete your tenant profile.

2
Search Properties

Filter by location, price, size, and amenities.

3
Contact & View

Reach owners directly and schedule viewings.

4
Move In

Sign your lease and settle into your new home.

What You'll Need to Do

Each stage of the process — what it involves and what to prepare.

Profile Setup

A complete profile helps property owners assess you quickly and speeds up the contact process.

  • Personal information and contact details
  • Family size and desired move-in period
  • Employment and income information (recommended)
  • Pet information if applicable
  • Profile photo (recommended)
Property Search

Use filters to narrow down listings to what actually fits your needs and budget.

  • Set your budget range
  • Choose preferred locations or neighbourhoods
  • Filter by bedrooms, bathrooms, and size
  • Select required amenities
  • Save searches to get notified of new listings
Contacting Owners

RentSmart connects you directly with property owners — no agents or gatekeepers in between.

  • Message owners via the platform
  • Contact by WhatsApp, call, or email where shown
  • Schedule a property viewing
  • Ask specific questions about the property
  • Follow up professionally after viewings

Tips for Success

Small things that make a real difference.

Before You Start Searching
  • Complete your RentSmart profile before contacting owners
  • Save for a security deposit and first month's rent
  • Research neighbourhoods and local amenities
  • Prepare any documents you may need in advance
  • Set a realistic budget — include utilities if not covered
When Contacting Property Owners
  • Be honest and accurate when describing yourself
  • Respond to messages and calls promptly
  • Ask clear, specific questions about the property
  • Stay professional — first impressions matter
  • Follow up after a viewing if you're still interested

Your Rights & Responsibilities

Understanding both sides keeps the rental relationship healthy.

Your Rights as a Tenant
  • Right to a habitable and safe living environment
  • Protection against unfair discrimination
  • Privacy — owners must give proper notice before entering
  • Proper handling and return of your security deposit
  • Written lease agreement detailing all terms
Your Responsibilities as a Tenant
  • Pay rent on time and in full
  • Keep the property in good condition
  • Report maintenance issues to the owner promptly
  • Follow lease terms and any agreed house rules
  • Give proper notice when you plan to move out

Common Questions

Quick answers to what tenants ask most.

It depends on how quickly you contact owners and how responsive they are. Having a complete profile and acting fast on listings you like gives you the best chance.

Yes — reaching out to several properties at once is a good strategy. Just let owners know promptly if you decide on another property so they can move to the next interested tenant.

Stop communicating and do not send any money. Report the listing to us using the Report button on the listing page or via our Report Issue page. See our Safety Tips for guidance on spotting scams.

Ready to find your next home?

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