Privacy Policy

RentSmart operates a rental marketplace platform connecting landlords, real estate agents, and tenants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services.

By using our Services you consent to the practices described here. If you do not agree, please do not use our Services.

Information You Provide

We collect information you voluntarily give us when you create an account, list or search for properties, communicate through the platform, or contact support.

Information Collected Automatically

• Usage data: Pages visited, features used, time spent, click patterns
• Device info: IP address, browser type, device type, operating system
• Location: Approximate location from IP or GPS (with permission)
• Cookies: Session data, preferences, analytics — see Section 7

Information from Third Parties

• Marketing and analytics partners

Service Provision

• Creating and managing your account
• Facilitating communication between users
• Matching tenants with suitable properties

Platform Improvement

• Analysing usage patterns and improving our systems
• Developing new features and services
• Personalising your experience

Communication

• Sending service-related notifications
• Providing customer support
• Sharing relevant property listings
• Sending promotional materials (with consent)

Legal & Compliance

• Complying with legal obligations
• Preventing fraud and ensuring platform security
• Enforcing our Terms of Service

With Other Users

• Landlords can view tenant profile information (subject to your settings)
• Tenants can view property and landlord information (subject to owner settings)
• Contact details are only shared for approved interactions

Service Providers

• Payment processing companies
• Hosting and data storage providers
• Customer support and communication tools
• Analytics platforms

Legal Requirements

• Law enforcement (when required by law)
• Court orders and regulatory authorities

We implement industry-standard security measures to protect your information.

Technical Safeguards

• SSL/TLS encryption for all data in transit
• Encryption for sensitive data at rest
• Secure servers with regular backups
• Automated threat detection and monitoring

Administrative Safeguards

• Role-based access controls and permissions
• Regular security policy reviews
• Incident response and data breach procedures

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

Access & Portability

• View what information we hold about you

Correction & Updates

• Correct inaccurate or incomplete information
• Update your profile and account details at any time

Deletion & Erasure

• Request deletion of your account and associated data
• Remove specific information or documents

Control & Restriction

• Opt out of marketing communications
• Restrict or object to certain uses of your data
• Withdraw consent where processing is consent-based

Response time: We respond to data rights requests within 30 days, or as required by applicable law.

We use cookies and similar technologies to enhance your experience.

Cookie Management

• Adjust settings in your browser preferences
• Opt out of third-party tracking tools
• Delete existing cookies at any time

Our platform integrates with third-party providers. Each has its own privacy policy.

Analytics & Marketing

• Google Analytics — usage analytics and insights
• Facebook Pixel — advertising and remarketing

Financial Services

• Paynow ZW — payment processing

Infrastructure & Security

• Cloudflare — security and performance

We are not responsible for the privacy practices of third-party services and encourage you to review their policies directly.

Our Services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors.

If we learn that we have collected information from a child under 18, we will delete it immediately. If you believe a minor has provided us with their data, contact us at privacy@rentsmart.africa.

RentSmart is based in Zimbabwe, Southern Africa. If you access our Services from outside the region, your data may be transferred to, stored, and processed here.

SADC Users

• We apply data protection principles consistent with applicable regional law
• Legal bases for processing include contract, legitimate interests, and consent
• Data transfers are protected by appropriate safeguards

Other Users

• You have the right to know, correct, and delete your data
• We do not sell personal information
• We do not discriminate against users who exercise privacy rights

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.

How We Notify You

• Email notification to registered users for material changes
• Prominent notice on our website
• Updated "Last Modified" date at the top

Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.